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Operator: RNDr. Daniela Sečkárová, A. Bernoláka 5343/40, 034 01 Ružomberok, IČO: 40398153, TIN: 1046434114

Operator: Penzión Andrej Ružomberok, ul. A. Bernoláka 40, Chief: RNDr. Daniela Sečkárová

1. Basic Provisions
   The provision of services is governed by the provisions of Part VIII. Of the Civil Code No. 40/1964 Coll. as amended.
2. Customer's right to complain
   If the customer is provided with services of a lower quality or scope than those prescribed for the pension ** at Pension Andrej Ružomberok ** or as agreed in advance, the customer is entitled to a claim.
3. Claiming a claim
   If a customer discovers facts that may be the subject of a claim, he is obliged to make a claim immediately without undue delay at the reception desk or by telephone at 0905 821852 at the head of RNDr. Daniely Sečkář or another responsible person. In order to speed up the claim, it is expedient for the customer to provide proof of service (copy of order, contract, invoice, account, ...). The lead person or person authorized by him / her shall record the customer's complaint in the complaint report, indicating the objective circumstances of the claim. The Lead or the person authorized by him / her is obliged, after careful review, to decide on how to handle the claim immediately, or in more complex cases within 3 days. If this is not possible, he / she is obliged to notify the customer of the time limit for the provision of the complaint, but this must not be longer than 30 days.
4. Removable defects
   In the area of ​​accommodation services, the customer has the right to free, properly and timely remedy of deficiencies, ie replacement or addition of small equipment within the scope of Decree of MH SR no. 419/2001 Coll.
5. Non-
   removable defects If the technical deficiencies can not be eliminated in the room and if the guest house can not provide another substitute accommodation for the customer and the room will be leased despite these defects, the customer is entitled to:
   • a reasonable discount from the price of accommodation according to the valid price list,
   • cancellation of the contract prior to overnight stay and refund of money.
   In the event that a unilateral decision of the establishment makes a major change in accommodation compared to the confirmed accommodation for the contract and the customer does not agree with the substitute accommodation, he / she has the right to cancel the contract prior to overnight stay and refund of the money.
6. Time limits for claiming
   Customer is obliged to file a claim immediately, without undue delay, otherwise the right to claim is canceled.
7. Customer's Compensation to Claim Complaint
   Customer is required to personally participate in complaints handling and provide objective information about the service provided.
8. Claim Complaints
   Complaints are considered to be free of charge for a defect or addition of a service or a substitute service. If this is not possible, Penzión Andrej Ružomberok ** will receive a discount from the agreed price of the claimed service, which the customer could not partially or use it at all. The customer loses the right to a discount from the price if he makes a claim after the use of the claimed services. For the application without undue delay in foreign tourism it is considered a claim to a guide or responsible person in groups, individual at the latest by the end of their stay.

This Complaint Rules will take effect on 01.01.2012.

Mgr. Daniela Sečkárová
responsible leader